- Product Inquiry (E-mail/Tel/Fax/skype)
- Consulting・Installation・Distributor
- Repair・Maintenance
- Catalog・Specifications・Details
Contact by E-Mail
Address: osc.trade@water.ocn.ne.jp1.Name of Product
2.Catalog Number（example: OSC 12AB345)
3.Contents of Inquiry
4.Desired e-mail address for our reply
With above information, please send your e-mail to our Sales Department.
Within 1 or 2 working days, you will receive a reply from our sales representative.
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Contact by Phone
Tel: +81-3-3200-0234 Time：From Monday to Friday 9:00 ~ 19:00, GMT+9:00, Japansese Standrd Time①Please tell the receptionists as "Inquiry for OSC Product"
②Please inform the person in charge of OSC products,
1.Name of Product
2.Catalog Number（example: OSC 12AB345)
3.Contents of Inquiry
4.Desired contact derails for our reply
Within 1 or 2 working days, you will receive a reply from our sales representative.
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Contact by Fax
Fax: +81-3-3200-0373 / +81-3-3200-9952①Please write down below contents and transmit by Fax.
②1. Subject: Inquiry for OSC Products
2.Name of Product
3.Catalog Number（example: OSC 12AB345)
4.Contents of Inquiry
5.Desired contact address for our reply
Within 1 or 2 working days, you will receive a reply from our sales representative to your desired contact address.
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Contact by skype
①Please write down below contents and transmit by E-mail/Fax.②1. Subject: Inquiry for OSC Products
2.Name of Product
3.Catalog Number（example: OSC 12AB345)
4.Contents of Inquiry
5.Desired your skype address to receive our reply.
Within 1 or 2 working days, you will receive a reply from our sales representative to your desired skype address.
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Consulting・Installation・Distributor
①Consulting and Introduction of Purchase of EquipmentPlease inquire anything to our sales representative about equipment for consideration of new procurement. Relevant documentation, specifications, dimensions, standards, and list of consumables will be presented for your plan.。
Also, depend on the products, utility requirement for the place and facility where equipment will be installed (ex. power, water, drain and gas), as well as delivery space and route should be checked.
②Installation
Our equipment can be easily insalled and commissioned by user by themselves, with the provided user's guide showing how to install and operate, with exception of special equipment.
For the information about installation and operation, please inquire our sales representative no matter before and after purchase.
If you require supervision and commissioning by our technical representative, please require so to us.
（It may involve travel expences. For details, please inquire our sales representative.）
③Distributor
Our equipment may be purchased directly from worldwide user. No matter you are company or individual, we can arrange shipment and delivery.
When you want to purchase through local distributor, please inquire us. We can introduce nearby scientific distributor where you locates, and we arrange quotation so that you can purchase and get service for our equipmen.
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Repair・Maintenance
①Repair of ProductsFor request of repair, please contact the sales representative when you purchased, or just contact with above contact details. Standard limited warranty period is 12 months from the date of delivery. For detail conditions about limited warranty, please inquire sales representative.
②Maintenance of Products
To the longer life of the equipment, it is highly recommended that frequent maintenance and service should be conducted.
You can follow the User's Guide for the required frequent maintenance. It is the most important to keep the equipment conditioned.
For the question of the mainteance work, please inquire our sales representative.
③Consumables and Spare Parts
You can inquire directly to the sales representative, or just contact with above contact details. It is required that you inform the catalog number of the parts and name or the parts.
You will receive the quotation as soon as possible.
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Catalog/Detailed Information
①CatalogEach products have own .pdf catalog. It can be downloaded by individual product page.
②Detailed Information
For the detailed information not showin in the pdf catalog, please inquire us with above inquire method, and our sales representative will reply you.
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